Knowledge management processes and their role in employing technical innovation A case study of the opinions of a sample of employees at Korek Telecom Company in Nineveh Governorate

Abstract

The research aimed to demonstrate the relationship between knowledge management processes and their role in technical innovation. Korek Mobile Communications Company in Nineveh Governorate was chosen as the field for conducting the field aspect of the research. A questionnaire was used as the main tool for collecting data from the individuals in the research sample. The SPSS program was used in the statistical aspect and hypothesis testing. The research reached a set of conclusions, the most important of which are: There must be an effective level of knowledge management, and this is related to the characteristics of the information that the organization relies on in its activities. Accordingly, the research presented some proposals that would contribute to achieving technical innovation by activating the role of knowledge management in organizations by dealing with their operations, obtaining a greater competitive position, and providing new services on an ongoing basis. The topic of knowledge management and its impact on technical innovation is of particular importance to administrative researchers due to its importance in today's business organizations that live in a knowledge economy and an unstable competitive environment. This study attempts to test the relationship and impact between knowledge management processes and technical innovation by studying the variables included in the hypothesis, as today's business organizations of various types are witnessing a wave of rapid transformation and change. It is sweeping the world, driven primarily by the information and technology revolution, which relies on advanced scientific knowledge and its optimal exploitation. The massive leap in the technological field has led to a flow of information, and knowledge management processes have become an important resource and are considered one of the most important and influential strategies in determining the success or failure of any organization, especially in light of the intangible economies upon which technological innovation depends.