دور النضج الروحي لمقدم الخدمة في الحد من السلوك السلبي للزبون: دراسة تطبيقية في فنادق العتبة الحسينية المقدسة

Abstract

The purpose of current study is to reveal role of spiritual maturity of service provider in addressing customer Misbehavior, Thus, in order to detect level of availability of study variables at Holy Holy Shrine of Imam Hussainiya Hotels, and questionnaire tool has been adopted as a measurement tool to detect problems and events that stand in way of hotel development, Therefore, distributed to (183) questionnaires were  a group of associates within hotels, and after data were collated, data were found to be usable data are (175) questionnaires. This means that response ratio was (96%). In order to reflect results that study seeks to illustrate, a range of methods have been used to test applied aspect of study. Perhaps best known of these methods is mean, standard deviation, level of importance, Pearson correlation coefficient and impact coefficients between internal variables under (AMOS.V. 25). Thus, study found that there was a statistically significant correlation between spiritual maturity of service provider and customer Misbehavior.  Most important result of study was that interest of Sacred Threshold Hotel Department in developing spiritual maturity of service provider contributed to addressing reducing causes of customer Misbehavior.