Diagnose the interpersonal characteristics of the Soft skills: An exploratory study of the opinions of a sample of administrative leaders in the Diyala Health Department

Abstract

Contemporary organizations have directed their attention and focus on the role of the skills that their administrative leaders have in order to apply them to the areas of the organization and in a way that serves its objectives, represents the goal of the study to diagnose the personal characteristics of the soft skills in the researched health organization. Hence, the study problem arises with the main question which is: Do the respondents of the study sample regarding soft skills differ according to the personal or demographic characteristics of the researched organization? For the purpose of achieving the objectives of the study and answering its questions, the descriptive analytical approach was used, and the study adopted the questionnaire as a main tool for collecting data. The study was taken from the Diyala Health Department as a community, as (180) questionnaires were distributed to the administrative leaders working in Diyala Health Department and (160) questionnaires were retrieved from them and after data collection and statistical treatment, the study reached a number of conclusions, the most important of which are. There is agreement between the opinions of the sample members about soft skills with a high degree of evaluation from the point of view of the administrative leaders in the Diyala Health Department. One of the most prominent recommendations was to improve and develop communication processes between workers in the researched health organization.