The role of quality culture in enhancing organizational performance Analytical exploratory research in the Anbar Governorate Office

Abstract

This study came with the aim of identifying two perspectives, the first is intellectual and the second is practical, namely the culture of quality and organizational performance, and to increase awareness of the relationship between them and what is reflected in the culture of quality in enhancing organizational performance and improving the work of employees within organizations, whether those organizations are service or industrial. Therefore, the main questions of the research problem were addressed, including (What is the role of quality culture in enhancing organizational performance?) To answer the questions received, to know the results and the research hypotheses, (154) questionnaire forms were distributed to the intentional sample of the community consisting of 670 individuals at the headquarters of the Anbar Governorate Office, where they were (141) valid questionnaires were retrieved for analysis, and that form included (37) questions specific to the research problem. The researcher relied on the descriptive analytical method and used (Spss) program, using arithmetic means, frequencies and percentages, and standard deviation. Among them, the researchers reached a number of conclusions, the most prominent of which was that applying a culture of quality contributes effectively to improving organizational performance by enhancing efficiency, reducing errors, and improving the quality of services. Through these conclusions, the researcher reached a set of recommendations, the most prominent of which was the necessity of the Anbar Governorate Office promoting the culture of quality as a tool. A strategy to increase employee satisfaction and reduce employee turnover rates.